Custom Case FAQ

The information provided below has been put together from FAQs regarding the custom case process. The process is designed to be as simple as possible for the customer.

The process is broken down into these simple steps:

Initial Consultation– We determine if your case project fits into our design and manufacturing capability and if we’re able to accommodate the project budget. We will also discuss a timeline for your project during this step.

Creating the design– We will create a design based on your gear or your measurements.

Manufacturing — We laser cut the case according to the design, and test the final product.

Shipping — You will be able to specify how quickly you’d like it shipped to your destination

Start by calling us or emailing us with a list of the gear that you’d like a case for. We will follow up with any additional questions during the initial consultation. Please contact us at jason@JasonCases.com

This varies depending on the complexity of the case and how many changes are made to it, but we generally try to get cases made in 1-2 days from the time we begin designing the case.

Our efficiency has been refined over the years by optimizing the manufacturing process piece by piece, all under one roof. We have multiple laser cutters running simultaneously to create cases all day long.

Also, by booking a date in advance, we are able to minimize the lead time to the bare minimum. That way, we reserve the date for your project, and we’ll be expecting the gear here on that specific date.

The cost will depend on the size of the case, the complexity of the design, and which additional options you choose. We have standard rates for different size cases, but it is best to go over the different options during the initial consultation.

If the cases are completely identical, then yes. By making the cases identical, you decrease the design and setup costs of the subsequent cases. However, if the cases are different from one another, they are treated as separate orders and will not be discounted.

We make every effort to achieve perfection with our cases. Of course, perfect fit requires an exact measurement of each component. Every contour should be accounted for and integrated into the design, along with measurements that are accurate to within 0.001″. We also take into account the surface texture and friction test the fit as we design the final product. This will ensure that there is no slop in the case, maximizing the capacity and providing the most protection in the event of an impact.

Quite often, the rough measurements provided on consumer websites will be misleading and yield poor results for our laser cutting process. The best way to ensure a perfect fit is to send the equipment in for measuring. When we coordinate it properly, your equipment is safe and is returned to you within 24 hours.

When shipping equipment into our office, please address it to:
Jason Case Corporation
4809 Hillsborough Road
Durham NC 27705

If you do not want to send the equipment in, you have the option to provide your own measurements. When providing your own measurements, you will sign a disclaimer acknowledging that you accept full responsibility if the equipment doesn’t fit correctly. We are unable to adjust the foam later. In other words, it is not possible to “fix” the foam after its been laser cut. If we have to re-do the case due to a mistake, we’ll pretty much be starting over from scratch so the price will reflect that.

Yes, we can engrave your logo into the foam, the overlay, and the exterior nameplates.

We prefer to work with vector-based graphics to achieve the highest possible quality when engraving. We typically work with Adobe Illustrator (AI) or EPS files.

Our engraving service is completely turnkey, so we just need to be provided with the logo artwork and we will handle the rest.

Please email them to jason@JasonCases.com and write LOGO in the subject line

If you are sending multiple files which require more bandwidth, please contact us to arrange for an FTP upload of your file set.

If the gear that you are sending in comprise of items that we are trying to make stock cases for, then we will cover the shipping both ways. If not, then the customer is responsible for shipping.

Your regular equipment insurance should already cover mailing it in. If you’re not sure, please check with your insurance agency.

Fedex and UPS are our regular shipping carriers. We also have an account with Southwest Airlines for shipping cargo. If you are shipping something very heavy or you need it to arrive extremely fast, we recommend using Southwest for the best rates possible. In either instance, you can securely pack the equipment using bubble wrap or the original packaging, or let Fedex Office pack the items for you.

If we have the equipment for 2 days, and you shipped it Overnight and then we ship it back to you via Overnight, that’s a total of 4 days.

We generally supply the case. We keep all of the 50+ Pelican and Storm cases in stock and choose the best one specifically suited for your gear. If you already own one that you’d prefer to use for your project, just let us know and we’ll use your pre-existing case.

We normally use Pelican and Storm, but if you have a different preference, just let us know and we will be happy to accommodate the request. Other common case manufacturers include HPRC, Nanuk, and SKB.

Certainly you can contribute ideas and suggestions to the design. However, the process is structured so that you don’t have to do that. When we begin designing a case we already take into account weight and balance, logical flow, and maximize capacity based on multiple factors. Generally we will have a few questions for you specific to your gear, and you can inform us about anything special you may need to clarify for us at that point. Revisions to designs that have been processed may incur an additional cost.

Unfortunately we don’t generally do that. It slows down our production time and rarely produces better results.

We create a dynamic form that you can fill out which will keep track of all of our notes exchanged between one another. That way, both parties can be contributing ideas without losing track of any information along the way.

The natural tendency is to pack way too much into a single case. This makes the case poorly protected, unorganized, and difficult to design and manufacture. If you find yourself in this situation, consider going up to a larger case, or removing some items from the case and putting them into a secondary smaller case.

Please call us at 1-800-601-8816 or email us at jason@JasonCases.com to book a date. We look forward to working with you on your case project.

Sure, let us know as soon as possible so we can open up the schedule.