We make every effort to achieve perfection with our cases. Of course, perfect fit requires an exact measurement of each component. Every contour should be accounted for and integrated into the design, along with measurements that are accurate to within 0.001″. We also take into account the surface texture and friction test the fit as we design the final product. This will ensure that there is no slop in the case, maximizing the capacity and providing the most protection in the event of an impact.
Quite often, the rough measurements provided on consumer websites will be misleading and yield poor results for our laser cutting process. The best way to ensure a perfect fit is to send the equipment in for measuring. When we coordinate it properly, your equipment is safe and is returned to you within 48 hours.
On certain occasions we may have the equipment already modeled, but there is no guarantee that it will fit with your exact version or accessories you’ve attached. If you choose to let us use our pre-existing models, you accept responsibility if it doesn’t fit with your equipment.
If you do not want to send the equipment in, you can provide your own measurements. When providing your own measurements, you accept full responsibility if the equipment doesn’t fit correctly. We are unable to adjust the foam later. In other words, it is not possible to “fix” the foam after its been laser cut. If we have to re-do the case due to a mistake, we’ll pretty much be starting over from scratch so the price will reflect that.
There is no returns on custom cases. All sales on custom cases are final.