4809 Hillsborough Road
Durham NC 27705
We’re open Monday – Friday, 9 a.m. – 6:30 p.m. EST
Please call us at 1-800-601-8816
Frequently Asked Questions
What are the delivery charges for case orders?
The website will automatically calculate shipping charges for you as soon as you add your items to the shopping cart.
Which payment methods are accepted?
We currently accept all major credit cards, Paypal, checks and bank wire transfers.
Can you make a custom case for me?
Yes, we can design and manufacture a custom case for any equipment you want. Designed by Jason Comparetto, We will make a custom case according to your specifications. Our industry leading laser-cut foam and composite overlays will complement your gear while presenting you in the best possible light. Please contact us at jason@JasonCases.com You can also review the Custom Case FAQ by clicking here
How much does it cost to make a custom case?
This depends on many factors including the complexity of the design, turnaround time, and the size of the case. Please contact us for more information.
What’s the turnaround time?
Most orders ship out within one day if the item is currently in stock. If its a custom case order, then once your custom case order has been scheduled, we can normally make the custom case within 24-48 hours.
Will I receive a tracking number for my order?
Yes, as soon as your case is ready to ship we will send you a tracking number.
I purchased one of your cases and I love it. Now I’d like to add the overlay. Can I buy it separately and attach it myself?
Unfortunately it is not possible to purchase the overlay by itself. It must be installed at the factory prior to shipment.
Shipping seems a bit high. Can I just buy the foam insert to save money on shipping?
For some of our case models, we can sell just the foam insert. If you already own the outer shell of the case, this could save you some money. However, if you don't already own the case, it won't save you any money. The dimensional weight of the case is the same as the foam insert, so the cost of shipping it will be the same. For further explanation of Dimensional Weight, the following is an excerpt taken from Wikipedia's page regarding "Dimensional Weight": Dimensional weight, also known as volumetric weight, used in shipping and freight, is a billing technique which takes the account of the weight (mass), length, width and the height of a package. Shipping costs have historically been calculated on the basis of gross weight in kilograms or pounds. By charging only by weight, lightweight, low density packages become unprofitable for freight carriers due to the amount of space they take up in the truck/aircraft/ship in proportion to their actual weight. The concept of Dimensional Weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a package occupies. In fact, UPS and Fedex have recently announced that starting 2015, shipping charges on all shipments (air and ground) will be determined by greater of the actual weight and dimensional weight of a package. Prior to this announcement, dimensional weight charges were only applicable to packages of a specific size range.
What is the Airport Shipping option in the checkout screen?
Airport Shipping is a unique freight option which can get your package to you significantly sooner than with a conventional Ground shipping option. Once the package is shipped, it generally will arrive the same day. By using Airport Shipping, the package is taken to our local airport and handed to Southwest Airlines for shipment. The package is issued a tracking number and it departs with a specific Airport destination code. Once it arrives, the recipient can pick it up at the Southwest Cargo office. Typically the Southwest Cargo office is located away from the terminals where you can park a vehicle. A photo ID is required at the time of pickup to prove your identity. Its a great option if you need the package right away and you live near an airport that is serviced by Southwest Airlines.
What makes your cases better than anyone else?
Even before we start designing the case we look at how we can optimize the layout of the case so that the operator has the least number of steps needed to pick up the camera and hit record and shoot. The company is run by people who have shot films and commercial for a living, so we know exactly how the cases have to be designed to be a productive workflow on set. The laser cut layouts reduce set up time and less of a chance for errors on set with missing pieces or when things get lost. The layout is optimized for maximum capacity while also delivering adequate protection around each object in the case. The Pelican cases come with a great reputation and they back it up with a lifetime warranty service, so that if anything happens to the case, Pelican will replace it. Each piece is friction tested to achieve the optimal amount of grip and protection.
Why are your cases more expensive than other options?
We use the highest quality foams in the industry, the highest quality exterior cases with the best warranties available, we precision cut every pocket with a laser, and our products are 100% American made by people earning a living wage. Our case designs are also the best in the industry and around the world. Once you see our cases, you’ll know the difference.
Do you ship internationally?
Yes, we ship to over 190 countries around the world via Fedex and DHL.
Do your cases come with a warranty? How do I go about getting a replacement?
Yes, the exterior of our cases come with a lifetime warranty. We can handle the warranty replacement for you, or you can go through Pelican for the warranty replacement parts. If you’d like us to help with the warranty replacement for you, please send us an email at: Jason@JasonCases.com Please include: - photos of the damage - address to send the replacement parts to - order number or the name that the order was placed under - the original product name If you’d like to call Pelican directly for warranty replacement, they can be reached at 310-326-4700 during normal business hours (PST)
Can you make a custom case based just on a photo of some gear that I have?
We make every effort to achieve perfection with our cases. Of course, perfect fit requires an exact measurement of each component. Every contour should be accounted for and integrated into the design, along with measurements that are accurate to within 0.001". We also take into account the surface texture and friction test the fit as we design the final product. This will ensure that there is no slop in the case, maximizing the capacity and providing the most protection in the event of an impact. Quite often, the rough measurements provided on consumer websites will be misleading and yield poor results for our laser cutting process. The best way to ensure a perfect fit is to send the equipment in for measuring. When we coordinate it properly, your equipment is safe and is returned to you within 24 hours. If you do not want to send the equipment in, you have the option to provide your own measurements. When providing your own measurements, you will sign a disclaimer acknowledging that you accept full responsibility if the equipment doesn’t fit correctly. We are unable to adjust the foam later. In other words, it is not possible to “fix” the foam after its been laser cut. If we have to re-do the case due to a mistake, we’ll pretty much be starting over from scratch so the price will reflect that. There is no returns on custom cases. All sales on custom cases are final.
How large is a Pelican case? What colors does it come in? Is it airline carry-on compatible?
Pelican has over 50+ models with several variations in color and features. We've put together a convenient resource to help with comparing different case models. Click here to review the case dimensions and options.
What is the overlay made of?
The overlay is made of an exterior grade, UV-stable composite engraving material optimal for foam reinforcement and display purposes. The 2-tone composite material uses a high contrast blend, and we're able to achieve remarkable displays. It provides extra strength and extends the life of the foam by protecting the upper surface. It is permanently adhered to the top layer of foam. It also helps to label the equipment so that your crew always puts your gear back in the right spot, and clients will be impressed with your display and organization. We can also engrave your company logo into the surface of the overlay.
Can you make different color overlays? What colors does it come in?
Yes, we can make the overlays in a variety of different colors. We stock most of the popular colors including: Red, Blue, Black, Yellow, Green, Stainless Steel, Gold, Orange, Gray, Purple and White.
What is your return policy?
While we're confident you're going to enjoy our product, we understand there are times when the wrong item is accidentally ordered, or it simply doesn't accommodate your specific configuration. We will accept returns within 7 days provided there are no signs of use. If there are signs of use, then a re-stocking fee may be assessed. The customer is responsible to pay for the return shipping expense. Please address your return shipping label to: Jason Case Corporation 4809 Hillsborough Road Durham, NC 27705
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